Shipping Policy
All orders placed on activewearebvr.com are processed and dispatched by Yuen Yee Limited. Orders are shipped to the address provided at checkout. Yuen Yee Limited ships via selected carriers. Shipping timelines are determined by the carrier and destination. Yuen Yee Limited does not guarantee specific delivery dates. Customers receive a tracking number via email after dispatch. Yuen Yee Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. Customers must provide accurate shipping information. Customers must provide a valid telephone number for delivery coordination. Shipping charges are calculated at checkout based on destination and order weight. Yuen Yee Limited reserves the right to refuse shipment to any address.
Returns Policy
Customers have exactly 14 days from the date of receipt to request a return for any reason. This is a no-reason refund policy. The 14-day period begins on the delivery date confirmed by the carrier. To be eligible, items must be unused, in original packaging, and with all tags attached. Items must be in the same condition as received. Yuen Yee Limited does not accept returns after the 14-day period. The buyer completely bears all return shipping costs. Yuen Yee Limited does not provide prepaid return labels. The buyer must arrange and pay for return shipping. Returns must be sent to the address specified in the Return Process section. Yuen Yee Limited is not responsible for items lost or damaged during return transit. Customers must use a trackable shipping service. Yuen Yee Limited requires proof of return shipment. Customers must retain proof of return shipment until the refund is completed.
Refund Processing
After Yuen Yee Limited receives and inspects the returned item, the refund is initiated. Refund arrival time is at least 14 days from the date Yuen Yee Limited approves the return. Refunds are issued to the original payment method. For PayPal refunds, the refund takes at least 14 days. Local laws in some regions require up to 30 days for PayPal refunds. Yuen Yee Limited complies with all applicable local laws. Customers must allow up to 30 days for PayPal refunds where local regulations demand. Yuen Yee Limited does not issue cash refunds. Refunds do not include original shipping charges. The buyer bears return shipping costs. Yuen Yee Limited processes refunds in the order returns are approved. Customers receive an email confirmation when the refund is issued.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the delivery date confirmed by the carrier. Customers must contact Yuen Yee Limited at [email protected] within this period. Claims must include photographs of the damage or defect. Claims must include the order number and description of the issue. Yuen Yee Limited will review the claim. If approved, Yuen Yee Limited provides instructions for return or replacement. Yuen Yee Limited requires the item to be returned for inspection. The buyer bears return shipping costs for damaged item returns. Claims submitted after exactly 7 days of receipt are not accepted. This policy matches the Terms of Service.
Return Process
To return an item, customers must follow these steps exactly:
Step 1: Contact Yuen Yee Limited at [email protected] within 14 days of receipt to request a return authorization. Provide the order number and reason for return.
Step 2: Yuen Yee Limited reviews the request and provides a return authorization number. Returns without a return authorization number are not accepted.
Step 3: Package the item securely in its original packaging with all tags attached. Write the return authorization number on the outside of the package and include a copy inside the package.
Step 4: Ship the package to the following address. The recipient must be Yuen Yee Limited, the contact phone is +852 9044 4453, and the specific return address is 5/F, Wah Shing Industrial Building, 202 Choi Hung Road, San Po Kong.
Step 5: The buyer pays all return shipping costs. The buyer must use a trackable shipping service. Yuen Yee Limited is not responsible for lost or damaged return packages.
Step 6: Yuen Yee Limited receives and inspects the returned item. If the item meets the return conditions, Yuen Yee Limited initiates the refund. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days, and up to 30 days where local laws require.
Contact Information
For all shipping and return inquiries, contact Yuen Yee Limited. Email: [email protected]. Phone: +852 9044 4453. Address: 5/F, Wah Shing Industrial Building, 202 Choi Hung Road, San Po Kong. Yuen Yee Limited responds to inquiries in the order they are received. Customers must include their order number in all communications. Yuen Yee Limited does not accept return requests via social media. All return requests must be submitted through the email address provided. Yuen Yee Limited reserves the right to update this policy without notice. Continued use of activewearebvr.com constitutes acceptance of this policy.